Covid-19 Measures – Guest Information

Updated 6 June 2022

Pengelly Farmhouse B&B Covid-19 Measures.

In accordance with UK Government Guidance (GOV.UK) the ‘Good to Go’ mark is no longer in use from 31 March 2022.  The following measures will however be in place.

We would like to thank our guests for respecting normal social distancing – some guests will be more cautious than others.

In line with current Government guidance for England guests are no longer required to wear face coverings.  We are no longer routinely wearing face coverings when serving but are happy to do so should you request it.

We have provided hand sanitiser at the entrance for use by guests on arrival and during their stay.

We no longer have fixed and separate times for breakfast but will ask guests for an indication of when they wish to have breakfast so that other guests can be aware and avoid taking breakfast at the same time should they wish to dine alone.

Further details can be found in our Guest information folder in your room but also available online on our website pengellyfarmhouse.com  This includes details of the local area.

Where possible we will ensure the dining room and public areas are well ventilated.

 Servicing Rooms.

We have adopted an enhanced cleaning schedule in line with the latest guidance.  We will discuss room servicing arrangements for you during your stay.  We encourage guests to air the rooms upon departure.

Maintenance.

Only essential maintenance will be carried out during a guest stay.  Routine maintenance will be carried out between guest stays.

Local Attractions and Amenities.  Many local attractions and amenities are open but some still have pre-booking requirements, this is particularly the case for pubs and restaurants do to ongoing staff shortages.  Guests are encouraged to make the necessary arrangements ahead of their visit to make the most of what Cornwall has to offer.  We have included links to some of the local attractions under the Upcoming Events page of the “Your Stay” tab on our website http://pengellyfarmhouse.com/stay/events/ .   Links to some local pubs and restaurants are also included in the Guest Information page of the “Your Stay” tab on our website http://pengellyfarmhouse.com/stay/guest-information/ .

Guidance in case a guest shows COVID-19 symptoms.

In line with Government guidelines guests who display symptoms of coronavirus or live in a household where someone else has symptoms should not check in.  The most common symptoms of coronavirus are the “recent onset of a continuous cough or high temperature or a loss of, or change in, normal sense of taste or smell.”

Guidance if a guest develops COVID-19 symptoms.

If a guest develops COVID-19 symptoms while staying with us they should immediately inform us and we will advise on the next steps to be taken in line with the latest government guidance and to ensure there is no onward risk of infection to other guests or hosts.  We request that guests should immediately self-isolate where they are to minimise the risk of transmission, and take a test.  The Government guidance is here.

If they are confirmed to have COVID-19, they should return home if they reasonably can.  They should use private transport but only drive themselves if they can do so safely.  If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances will be discussed with an appropriate healthcare professional and, if necessary the local authority.  This will apply to all guests staying in the same room, household or support bubble.

If a guest shows acute symptoms, has breathing difficulty or their life is at potential risk, medical help should be sought immediately.  Either through NHS online  https://111.nhs.uk/ or by dialling 999 for a medical emergency.

If a guest is required to self-isolate with us beyond their planned stay they will be liable for the additional costs caused. This includes any additional costs associated with the impact to follow-on guests who may not be able to stay with us due to the extended stay.  Guests are encouraged to take out suitable travel insurance to cover this eventuality.

International Guests.

Guests coming from outside the Common Travel Area (Ireland, the Channel Islands or the Isle of Man) can be subject to quarantine requirements and should check the latest UK Government Guidance for quarantine and Test to Release procedures  GOV.UK . Unfortunately Pengelly Farmhouse B&B is not suitable as a quarantine venue as we only serve breakfast meals.

 

Get in touch

Please do not hesitate to contact us on +44 (0)1872 519413 for the latest up to date offers and information to make your stay special.

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