Covid-19 Measures – Guest Information

Updated 31 March 2022

We are open and welcoming guests.

In accordance with UK Government Guidance (GOV.UK) the ‘Good to Go’ mark is no longer in use from 31 March 2022.  The following measures will however be in place.

Social Distancing

We would like to thank our guests for respecting normal social distancing – some guests will be more cautious than others.

In line with current Government guidance for England guests are no longer required to wear face coverings in the communal areas (entrance, guest lounge, stairs and corridor or dining room).  However as a courtesy to our guests and in line with advice from the Academy of Medical Royal Colleges – the professional voice of doctors, we will continue to wear face coverings when serving breakfast.

We would be grateful if guests paid attention to social distancing in the communal areas such as the entrance, guest lounge, stairs and corridors as some of our guests may still be cautious. With only 2 guest rooms this should be very easy to do.


We love to give our guests a warm welcome but will not be offering a friendly handshake at this time, please do not be offended.  We will all have to make do with friendly smiles for now.

We have provided hand sanitiser at the entrance for use by guests on arrival and during their stay.

Upon arrival we will invite you in, we will step back into the lounge to allow guests to lead on up the stairs as directed into their rooms.  We will give you a short explanation about your room and your stay with us including your breakfast timings.  We will be as quick as we can.

Further details can be found in our Guest information folder in your room but also available online on our website  This includes details of the local area.

During Your Stay

We really hope that guests will relax and enjoy their stay with us.  Unfortunately we will not be able to allow additional non-resident guest visits as we are seeking to minimise the number of potential contacts within the house at this time.  We will review this in the event of further guidance.


We will continue operate staggered breakfast timings to reduce contact between guests not travelling together.  Sittings will be 0800 – 0845 and then 0900-0945 allowing for cleaning, ventilating and refreshing the dining room between guests.  We do apologise for this imposition.  We will keep this measure under review but will retain it while Covid-19 case numbers remain high in the community.  We have revised our breakfast service slightly to ensure dedicated cutlery, crockery and condiments for each sitting.  We will clean all non-disposable condiments after each use or recycle disposable ones.  Where possible we will ensure the dining room is well ventilated.

 Servicing Rooms.

We have adopted an enhanced cleaning schedule in line with the latest guidance.  We will discuss room servicing arrangements for you during your stay.  We encourage guests to air the rooms upon departure.


Only essential maintenance will be carried out during a guest stay.  Routine maintenance will be carried out between guest stays.

Local Attractions and Amenities.  Many local attractions and amenities are open but often still have pre-booking requirements, this is particularly the case for pubs and restaurants.  Guests are encouraged to make the necessary arrangements ahead of their visit to make the most of what Cornwall has to offer.  We have included links to some of the local attractions under the Upcoming Events page of the “Your Stay” tab on our website .   Links to some local pubs and restaurants are also included in the Guest Information page of the “Your Stay” tab on our website .

Guidance in case a guest shows COVID-19 symptoms.

In line with Government guidelines guests who display symptoms of coronavirus or live in a household where someone else has symptoms should not check in.  The most common symptoms of coronavirus are the “recent onset of a continuous cough or high temperature or a loss of, or change in, normal sense of taste or smell.”

Guidance if a guest develops COVID-19 symptoms.

If a guest develops COVID-19 symptoms while staying with us they should immediately inform us and we will advise on the next steps to be taken in line with the latest government guidance and to ensure there is no onward risk of infection to other guests or hosts.  The guest should immediately self-isolate where they are to minimise the risk of transmission, and request a test.  The Government guidance is here. Details of how to arrange an NHS test are here.

If they are confirmed to have COVID-19, they should return home if they reasonably can.  They should use private transport but only drive themselves if they can do so safely.  If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances will be discussed with an appropriate healthcare professional and, if necessary the local authority.  This will apply to all guests staying in the same room, household or support bubble.   If the guest is unable to return home, we will discuss potential meal and laundry options.  Guests will be required to clean their own rooms and strip their beds.  In accordance with Government guidance guests will be expected to pay the costs of an extended stay as detailed in our terms and conditions.

If a guest shows acute symptoms, has breathing difficulty or their life is at potential risk, medical help should be sought immediately.  Either through NHS online or by dialling 999 for a medical emergency.

If a guest is required to self-isolate with us beyond their planned stay they will be liable for the additional costs caused. This includes any additional costs associated with the impact to follow-on guests who may not be able to stay with us due to the extended stay.  Guests are encouraged to take out suitable travel insurance to cover this eventuality.

International Guests.

Guests coming from outside the Common Travel Area (Ireland, the Channel Islands or the Isle of Man) can be subject to quarantine requirements and should check the latest UK Government Guidance for quarantine and Test to Release procedures  GOV.UK . Unfortunately Pengelly Farmhouse B&B is not suitable as a quarantine venue as we only serve breakfast meals.


Get in touch

Please do not hesitate to contact us on +44 (0)1872 519413 for the latest up to date offers and information to make your stay special.

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Kingston House Torquay - 5 Star Gold Luxury Bed & Breakfast