Covid-19 Measures – Guest Information

 

Social Distancing

We would like to thank our guests for practising social distancing.  In line with Government guidance from 24 September guests will be required to wear face coverings in the communal areas (entrance, guest lounge, stairs and corridor),  face coverings are not required once seated in the dining room for breakfast.  The hosts will wear face coverings in the communal areas and when serving breakfast.  We would be grateful if guests paid particular attention to social distancing in the communal areas such as the entrance, guest lounge, stairs and corridors. With only 2 guest rooms this should be very easy to do.

Reception

We love to give our guests a warm welcome but will not be offering a friendly handshake at this time, please do not be offended.  We will all have to make do with friendly smiles for now.

We have provided hand sanitiser at the entrance for use by guests on arrival and during their stay.

Upon arrival we will invite you in, we will step back into the lounge to allow guests to lead on up the stairs as directed into their rooms.  We will give you a short explanation about your room and your stay with us including your breakfast timings.  We will be as quick as we can.  We will check your guest registration details to assist the NHS Test and Trace facility, these temporary records (lead guest and contact telephone number) will be kept for 21 days in accordance with the guidance and data protection legislation.  From 24 September we will have a Pengelly Farmhouse B&B QR Code available to be used in conjunction with the NHS COVID-19 App.

Further details can be found in our Guest information folder which is in a wipeable plastic folder in your room but also available online on our website pengellyfarmhouse.com  This includes details of the local area.

During Your Stay

We really hope that guests will relax and enjoy their stay with us.  Unfortunately we will not be able to allow additional non-resident guest visits at this time as we can only have up to 2 households meeting at the moment.  We will review this restriction in the event of further guidance.

Breakfast

We will operate staggered breakfast timings to avoid contact between guests of different households or support bubbles.  Sittings will be 0800 – 0845 and then 0900-0945 allowing for cleaning and refreshing the dining room between guests.  We do apologise for this imposition.  We have revised our breakfast service slightly to ensure dedicated cutlery, crockery and condiments for each sitting.  We will clean all non-disposable condiments after each use or recycle disposable ones.  Where possible we will ensure the dining room is well ventilated.   We will adhere to social distancing guidelines at all times.

 Servicing Rooms.

We have adopted an enhanced cleaning schedule in line with the latest guidance.  We will discuss room servicing arrangements for you during your stay.  We encourage guests to air the rooms upon departure.

Maintenance.

In order to comply with social distancing rules, only essential maintenance will be carried out during a guest stay.  Routine maintenance will be carried out between guest stays.

Local Attractions and Amenities.  Many local attractions and amenities are now open but often have pre-booking requirements, this is particularly the case for pubs and restaurants.  Guests are encouraged to make the necessary arrangements ahead of their visit to make the most of what Cornwall has to offer.  We have included links to some of the local attractions under the Upcoming Events page of the “Your Stay” tab on our website http://pengellyfarmhouse.com/stay/events/ .   Links to some local pubs and restaurants are also included in the Guest Information page of the “Your Stay” tab on our website http://pengellyfarmhouse.com/stay/guest-information/ .

Guidance in case a guest shows COVID-19 symptoms.

In line with Government guidelines guests who display symptoms of coronavirus or live in a household where someone else has symptoms must not check in.  The most common symptoms of coronavirus are the “recent onset of a continuous cough or high temperature or a loss of, or change in, normal sense of taste or smell.”

Guidance if a guest develops COVID-19 symptoms.

If a guest develops COVID-19 symptoms while staying with us they should immediately inform us and we will advise on the next steps to be taken in line with the latest government guidance and to ensure there is no onward risk of infection to other guests or hosts.  The guest should immediately self-isolate where they are to minimise the risk of transmission, and request a test.  The Government guidance is here. Details of how to arrange an NHS test are here.

If they are confirmed to have COVID-19, they should return home if they reasonably can.  They should use private transport but only drive themselves if they can do so safely.  If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances will be discussed with an appropriate healthcare professional and, if necessary the local authority.  This will apply to all guests staying in the same room, household or support bubble.   If the guest is unable to return home, we will discuss potential meal and laundry options.  Guests will be required to clean their own rooms and strip their beds.  In accordance with Government guidance guests will be expected to pay the costs of an extended stay as detailed in our terms and conditions.

If a guest shows acute symptoms, has breathing difficulty or their life is at potential risk, medical help should be sought immediately.  Either through NHS online  https://111.nhs.uk/ or by dialing 999 for a medical emergency.

If a guest is required to self-isolate with us beyond their planned stay they will be liable for the additional costs caused. This includes any additional costs associated with the impact to follow-on guests who may not be able to stay with us due to the extended stay.  Guests are encouraged to take out suitable travel insurance to cover this eventuality.

Get in touch

Please do not hesitate to contact us on +44 (0)1872 519413 for the latest up to date offers and information to make your stay special.

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